Travel warnings

Your safety is our utmost priority. To keep you informed, Travel with Jane monitors world events closely and releases travel alerts on this page and as a notification on our home page.

Our primary source of travel alerts comes from the Australian Government Department of Foreign Affairs & Trade (DFAT). See www.smarttraveller.gov.au for more information.

Please check to see if any of your travel destinations are included in the listings below. It’s important to know that your cover may be affected if you travel against advice given.

Tips to stay safe

You can call +61 2 9159 6649 from anywhere in the world 24/7 or email claims@travelwithjane.com..

Tips if you need to make a claim

  • If you are claiming additional expenses, make sure you keep a copy of all your receipts.
  • If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them.
  • Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.
  • Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.
  • Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.
  • Bali

    Last updated: 24 May 2019. Still current at: 28 May 2019.

    Mount Agung is an active volcano in Bali. Ash from the volcano could disrupt flights and airport operations. Contact your airline or tour operator directly for up-to-date information. If you’re in Bali, monitor local media and follow the instructions of local authorities.

  • Indonesia

    Last updated: 24 May 2019. Still current at: 28 May 2019.

    Following the Electoral Commission’s (KPU) announcement of the results of the Indonesian presidential and legislative elections on 21 May 2019, violent clashes between protesters and security forces have occurred in central Jakarta in the Tanah Abang, Jalan Wahid Hasyim and Slipi areas. Up to 8 deaths have been reported. Indonesian authorities advised there remains an increased risk of violence, including possible acts of terrorism. Demonstrator groups have indicated their intention to continue their protest activities. These may take place in the vicinity of the Election Supervisory Board (BAWASLU at Jalan Thamrin No. 14), the Constitutional Court (Jalan Medan Merdeka Barat), Parliament (DPR compound at Gatot Subroto,Senayan) and around the State Palace. Avoid these areas. Large numbers of security forces continue to secure those areas and road closures are in place. Avoid protests, demonstrations and rallies, as these can turn violent without warning. Monitor local media for updates on protest activity (see Safety and security). 

    We haven’t changed the level of our advice – ‘Exercise a high degree of caution’ in Indonesia overall, including Bali. Higher levels apply in Poso Regency in Central Sulawesi and Papua Province.

  • Philippines

    Philippines overallexercise a high degree of caution

    Pay close attention to your personal security at all times and monitor the media about possible new safety or security risks.

  • Sri Lanka

    On 21 April 2019 a series of bomb attacks took place in central Colombo, the northern Colombo suburb of Kochchikade, Negombo and Batticaloa resulting in around 300 casualties and 500 injured. All our travellers and leaders who were travelling with us on trips in Sri Lanka at this time were safe and accounted for, as were our office staff in Colombo.

    The safety of our travellers in the country is first priority and we are continuing to closely monitor foreign travel advisories for the latest travel advice as well as the advice of local authorities. Following the attacks, the Australian Department of Foreign Affairs and Trade travel advice was upgraded a level to “Reconsider your need to travel”. This level advises travellers to take additional safety precautions and have contingency plans in place.

    Given this level of advice, the strong security presence and increased monitoring of movement within the country, we are continuing to run trips in Sri Lanka. Our local operations team are following the advice of local authorities and all trips in country are continuing to run with increased safety precautions and minor itinerary changes. We are in regular communication with our local operations team in Sri Lanka and will keep all travellers as updated as possible with any changes to trips through their group leaders on the ground.

    Sri Lanka overall, reconsider your need to travel

    Think seriously about whether you need to travel here due to the high level of risk. If you do travel, do your research and take a range of extra safety precautions, including having contingency plans. Check that your travel insurer will cover you.

    UPCOMING TRIPS – until 19th May

    For those who still wish to travel to Sri Lanka, we have made the following changes to itineraries for all trips finishing in May based on local and DFAT advice:

    Replacing any overnight stays and activities in Colombo with Mt Lavinia or Negombo. Any post-trip accommodation or transfers will be rebooked at the new accommodation in Mt Lavinia or Negombo

    Avoiding visits to sites of religious significance including Temple of the Tooth (Kandy) during puja (prayer/ceremony) time

    Replacing all public bus and train trips with private transport

    All travellers will be contacted with a letter outlining these changes to their trips.

    UPCOMING TRIPS – from 20th May

    Minor changes will continue for all trips. The Essential Trip Information for all trips beginning from 20th May have been updated on our website with any changes.

    Travellers who booked before the attacks have the option of changing to a later date of departure to Sri Lanka, or to another destination with us without any change fees. Please contact your booking agent as soon as possible should you wish to cancel. If there are costs incurred as a result of changes or cancellation, please contact us for an insurance letter to assist with your travel insurance claim.

Understand your cover

Conditions and exclusions apply to every cover level and optional pack. View our Combined Product Disclosure Statement and Financial Services Guide for full details. Sub-limits apply. Not sure? Our friendly team are here to help. Get in touch

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