Tips to help your claim
Emergency and medical claims
For medical, hospital or dental claims you’ll need to have called us as soon as possible, and you’ll need original medical accounts and receipts.
Theft or loss claims
For claims related to loss or theft of your bags, phone, laptop or personal items, you’ll need to have reported the incident to the police or relevant authority immediately after discovering the loss. You’ll also need to obtain a written notice of your report and show proof of ownership for the items lost.
Cancelled trips claims
For claims due to a trip cancellation you’ll need to provide us with documents like your original booking invoice and receipts, a trip cancellation invoice, written confirmation from your airline or travel agent, and unused travel tickets and
Always keep your policy number handy when you travel. It will help us to help you faster if you need to call. Your policy number is especially useful if you or someone on your behalf calls us about a medical emergency.
Receipts, police reports and other official reports
Keep a copy of a written report or statement as you’ll need this when making your claim. Keep receipts for expenses and lost or stolen goods.
Claim as soon as you get home to Australia. The sooner you claim the better.