Many ways to claim,
all fast and easy

There are different reasons to claim. In this section we will show you how to:

  • Claim in a medical or other emergency while overseas by calling us
  • Claim back home using our online claim form
  • Get in touch to discuss your existing claim.

Is it an emergency claim?

If you are overseas and need to make an emergency claim you can reach Travel with Kit by telephone. For example, you need to be admitted to hospital urgently, or need financial assistance to replace a stolen passport. Have your policy number handy and we’ll get you sorted.

Our Emergency Response team is specifically trained to assist Australian travellers and is always available, 24 hours, 7 days a week.

Call  +61 2 8880 9428 

Is it a regular claim?

If you are overseas or back home in Australia and wish to make a claim that does not need an immediate, emergency response overseas the easiest way is to claim online.

You can also email us at If you’re ready to claim, you can claim online now. Being prepared helps us to look after your quickly, so have your policy number handy, and brush up on some handy pre-claims tips.

We’ll do the rest

Provided we’ve got all the necessary documents we’ll process, assess, and pay your claim without delay, typically within 5 working days. Don’t worry, we’ll let you know if we need any further information or documents to help process your claim.

Is it an existing claim?

If you need advice regarding a claim, or need to check your cover we can help you with that. Have your policy number handy and we’ll get you sorted quick smart. You can find your policy number on your Certificate of Insurance. We emailed it to you on the day you purchased your policy.


Need to make a complaint

Lloyd’s aim is to provide the highest service to its Australian Policyholders and to this end has developed a complaints procedure for the fair handling of complaints from Policyholders. You can view the complaints policy here.

Understand your cover

Conditions and exclusions apply to every cover level and optional pack. View our Combined Product Disclosure Statement and Financial Services Guide for full details. Sub-limits apply. Not sure? Our friendly team are here to help. Get in touch